Inbound is a service that provides online access to a full range of tools, including call routing, monitoring and management, to empower your business and drive improved customer service.
Inbound is really packed with features to help you, as a business, manage incoming calls. This provides you with greater business efficiency, resilience, flexibility and of course better customer service. From basic call routing through to fully comprehensive call centre services, Inbound is sure to meet all of your business needs.
Inbound puts you in control so that you are no longer reliant on your network operator to make changes on your behalf. We allow you to do that yourself by enabling you to make changes securely and have instant access to critical reports that meet your business timescales and not those of your network provider.
Using the Inbound online customer portal or mobile application you are able to set up call plans and then see how many calls your business is receiving, how many are being answered and how many are being missed. You can improve your customer service by better managing callers during busy hours, or when your offices are closed.
What are the benefits of Inbound?
Instant call management puts you in control at all times
Inbound is a network telephony service which provides your business with instant online access to a full range of call routing, monitoring and management tools that help put you in control and help improve customer service.
Inbound can be used with any number, anywhere and from any device
Inbound is available on both geographic (01/02) and non-geographic (08/03) telephone numbers and can be easily accessed from any device through a secure user-friendly website.
Easy to use
Inbound is a jargon free, intuitive service enables you to become very productive, very quickly.
Can be immediately be set up
Everything you need is online and directly feeds into our stable network, allowing you to instantly create or make changes to call plans, announcements and other features.