A service offered by LJT Systems Ltd is Horizon Call Centre. This is a hosted telephony solution for all businesses that have inbound call requirements. Horizon allows you to easily manage, monitor and control call centres from anywhere you wish.
If your business is dealing with inbound calls and this is a key process for you, then Horizon Call Centre is the ideal solution. Horizon Call Centre is suitable for the smallest to largest call centre. The solution is a cloud-based telephony service with an extensive range of inbound call centre capabilities that can be managed from an easy-to-use web portal. Horizon Call Centre is an add-on to the Horizon hosted telephony platform and it enables your business to easily manage call centre environments. This in turn boosts productivity of your agents and improves the overall efficiency of day to day functions. As a result you are able to offer the best service possible to your customers.
So what are the benefits of Horizon Call Centre?
Easy set-up and configuration
Horizon Call Centre is simple to install and configure through the easy-to-use admin interface web portal and includes many standard business features.
You are able to easily and quickly set up how incoming calls are allocated to agents based on call type.
Call queue messages
With Horizon Call Centre you can set up recorded messages to inform callers of current wait times and their queue position using real-time data collected from your system.
Assign agents to supervisors
Horizon Call Centre allows business to determine which agents are monitored by which supervisors in order to ensure availability in the event a call needs to be escalated.
When agents are unavailable to take calls, such as during breaks or when they are in training, a code can be selected to specify their non-availability. This allows for more accurate reporting, while giving more of an insight into the agent’s behaviour through the working day